SweetnFresh is on a mission to transform the way you order. We deliver the freshly baked breads and pastries you love from the best local bakeries right to your door.
SweetnFresh is a Calgary startup success story. After moving to Calgary, our founders were surprised to find it was nearly impossible to get freshly baked bread delivered. So they made it their personal mission to bring local bakeries’ products closer to their customers.
By offering fast and reliable delivery and adding bread subscription feature, SweetnFresh has become popular among Calgarians. Bakeries who partner with us see their revenue increase by up to 30%, creating hundreds of jobs in the bakery sector.
Once we receive your order, we’ll get to work preparing your order and then carefully packaging it. Once it's all ready to go, a SweetnFresh rider will pick it up and bring it to you.
You can also subscribe to any of the baked products. Your fresh-baked product will be delivered on your scheduled delivery day.
We personally curate a high-quality and diverse selection of baked products in your area. This can range from top neighbourhood bakeries like Calgary Italian Bakery to well-regarded bread chains.
We deliver every day from the morning until 8 PM, based on the bakeries' opening times. Visit the homepage or the app to see which bakeries are available in your area. We’ll have your order with you in an average of 90 minutes.
AFTER-HOURS ORDERS : If a bakery is closed, you have the option to order and we will deliver your freshly-baked breads or pastries the following morning. .
Once you’ve placed your order, it’s sent directly to our team to prepare and package it. Once it’s ready, a SweetnFresh rider will pick up your order and bring it to your delivery address.
Whether you tip or not is completely up to you. You can tip at checkout when placing your order. Riders receive 100% of all tips.
There’s no minimum order size on SweetnFresh. Delivery fees are determined based on the delivery address.
If you have a voucher code, you can redeem it on the website. On the website, click ‘Add a Code’ on the checkout page.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Unfortunately, we don’t currently offer collection.
As long as the prep team has not yet started preparing your order, you're able to cancel it. If the prep team has already started preparing your order and you want to cancel, please get in touch with us through our Live Chat.
Packaging always depends on the type of order. We take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your order when it’s delivered, please contact us on firstname.lastname@example.org and we’ll pass on your feedback to our product team.
We have a dedicated team that looks after your entire SweetnFresh experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use our Live Chat to report any issues. You can also contact us at email@example.com.
You can contact our customer service team via Live Chat and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using Live Chat.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 30 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
The closer you are to the bakery, the lower your delivery fee. This helps us pay riders fairly.
This helps us give you 24/7 customer service and keep improving the app.
If your total is less than $10, you can still place the order, but we'll top it up with a fee. To remove the fee, just add more to your basket.
No. You can place as many orders as you like.
On SweetnFresh, you can place a single order or subscribe to a product. Simply choose the subscribe option and place your order. Your freshly-baked order will be delivered on your scheduled days.
When you subscribe to an item, your credit card isn’t actually charged until that item is delivered.
Go to your account and select "Cancel subscription." Or, you can contact us at firstname.lastname@example.org.
Yes. You can contact us for a full refund within the first 14 days of your paid-for period. If you cancel after the 14-day cooling-off period, you will not be refunded.
Get in touch with us at email@example.com.
Sorry, this offer is only valid for new users of SweetnFresh. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
Local bakeries may use nuts or other allergens in the preparation of certain items. Please recheck your order prior to ordering if you have an allergy. SweetnFresh cannot guarantee that any of the items sold by our local bakeries are free of allergens.
We are rapidly expanding and will hopefully be working with bakeries near you soon!
We have dedicated teams in place to support our customers during this worrying time. Please send us an email to firstname.lastname@example.org, or you can chat with us through our Live Chat.